Privacy Policy

At OpticSale, Inc our top priority is you, our customer. A big part of priority is that your privacy remains private.  This means that under any circumstances we will not release or sell your information to a third party. The information that we do obtain is only to process your online order. All of your private information which is taken through our online store, www.OpticSale.com, check out is stored in a secure server. This information is used to validate your identity with your credit card issuer, or bank. The only e-mail you will be receiving from us is about your status, and future promotions. However if you do not wish to get any future promotions from us, you can unsubscribe at any time.

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About Us
        OpticSale, Inc. ( www.opticsale.com ) was founded in late 2004. Our founding principle is to offer you, our loyal customer, great optical equipment at unbelievable value.

We believe that your satisfaction is our main concern. If you are not happy with any part of your transaction, then we are not doing our job right. OpticSale.com is an Authorized U.S. Dealer of every product that we carry from the following brands: Alpen, Audubon, Barska, Bushnell, Carson Optical, Eagle Optics, Galileo, LaScala, Masterpiece Collection, NavAlert, Newcon Optik, Oberwerk, Pentax Sport Optics, PNI Radar, Radian, Rigel Optics, Rocky Mountain Radar, Sportoculars, Sports Radar, Tasco, Vortex, Whistler, Yukon and Zhumell. Our selection as well as this list of brands continue to grow, ranging from the newest state of the art releases, to the oldest tried and true favorites. What does this mean to you, when you buy from OpticSale.com? Well this means that you get a brand new product in its original packaging, with the full warranty, and every accessory that comes with it, and most of all, you get it at a great price and from a trusted company.
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Price Matching
            If you find a better advertised price online, in most cases we will not only be able to match that price, but we may also be able to beat it. Price matching requests may only be granted on a grand total price (some competitors have additional shipping, handling, taxes, fees, etc) of a brand new and in stock product which we also carry, and must be available from an authorized US dealer. In addition, all price matching requests must be done prior to purchase - please compare before you buy, not after.
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Promotions
            Periodically we may offer a alphanumeric promo code which may be found in our e-mail newsletter or in another OpticSale, Inc. publication.   This promo code is only offered through www.opticsale.com. The promo code is not redeemable for cash or credit and must be used by the stated expiration date. If  the promotion is a monetary discount, the total value of your purchase, excluding tax and shipping,  must be greater then the amount of the discount.
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Mail-in Rebates
            OpticSale.com does its best to monitor our manufacturers for any available rebates. If any rebates are available they will be listed on the product page, however the price will not reflect the final cost after rebate. If you want to take advantage of the rebate you must comply with the terms and conditions set forth by the respective manufacturer. If at any time you have any inquiries or concerns in regards to the rebate, please get in touch with the manufacturer directly.
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Accessorize Yourself !
               Some items that we offer may be purchased with additional accessories in the Related Products section. During the check out process additional accessories may be listed under the Accessorize Yourself! promotion, and may be offered to you at a discounted price. This offer is only available during the check out process.
             Items listed in the "Related Products" section (to the right of a product) can be related by brand, and/or may be listed due to their general popularity. These items are sometimes, but NOT always, used together with the main product. Please check individual descriptions for compatibility information. If you're unsure of whether two items are compatible, please call, email or live-chat us with your questions before making the purchase.
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Shipping

            OpticSale is pleased to offer free shipping with UPS ground service on all orders over  $30.00 to the 48 Continental United States. With your request we can also provide you with other shipping options which include UPS 3^rd day select, UPS 2^nd day air, and UPS next day air. For our customers in the armed forces we can offer APO/FPO with USPS, also free of charge for orders over $30.00. A shipping fee of $6.99 is charged for orders under $30.00. Additional shipping fees will also be charged for items that need to be reshipped due to the error of the customer - such as accidental package refusal by the customer who still wants the item. We normally process and ship your order within 1-2 business days. Please note: while we do make every effort to ship your order the same business day, we cannot guarantee same day shipment for orders placed after 1:00PM CST. Once an order is shipped it can not be canceled. All shipping options are time in transit after the order has been processed and has left the warehouse.

            If you wish to choose a shipping option other then free UPS ground, your shipping cost will be calculated during your checkout process. For your convenience, our site also contains a shipping calculator. With it, you can check your shipping cost (if any) right after you've added everything you wish to purchase to the shopping cart. The shipping costs vary depending on the weight of your product, and the distance between your location and the location of the warehouse from which your merchandise is leaving. All products that are shipped via UPS are insured without any extra charge to you. We are not responsible with any lost shipments for APO/FPO via USPS.

Shipping Methods within the 48 continental United States are:
UPS Ground: 2-10 business days in transit
UPS 3 Day Select: 3 business days in transit
UPS 2nd Day Air: 2 business days in transit
UPS Next Day Air: 1 business day in transit

Shipping Methods to Alaska and Hawaii are:
UPS 2nd Day Air: 2 business days in transit
UPS Next Day Air: 1 business day in transit

Shipping Methods to Military addresses are:
APO/FPO via USPS: 2-6 weeks in transit
 

            Our International Orders have different shipping methods available. Shipping times may vary for many reasons, including product availability and whether all of the information which you have provided during the check out process verifies with our merchant services.

            At our sole discretion we may chose to ship your items via an alternate carrier that offers a tracking method. Any order over $500.00 will be shipped with signature confirmation. Unless otherwise requested by the customer via phone.

            If the customer requests a signature confirmation on an order under $500.00, the customer will be charged an additional fee of $2.50.

            If for any reason, a shipping cost was inaccurately stated on the web site, we will contact you before making any charges that were different from your order confirmation. We will NOT charge a larger amount without your permission.
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Processing

            All in stock merchandise is shipped within 1-3 business days from the time your order was placed . We will not be processing or shipping your order on weekends or on days that the UPS is not operating. Please note: we do make every effort to ship your order the same business day before UPS pickup. However, any orders placed after 1:00 PM CST are not guaranteed to ship the same business day.
            In the unlikely event of your item being on backorder, we will notify you via email ASAP and will let you know when the item is expected to ship. While your order is on hold, you have the option of waiting for your original item, changing your order for a different item, or canceling the order. If you need help choosing from our large selection of items, please give us a call and we'll be happy to assist you.
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International Orders

            The following are products we ONLY ship within the United states:
* Riflescopes and other accessories directly related to firearms
* Night Vision equipment Generation 2 and above
            All OTHER products can currently be shipped to the following countries and territories:
American Samoa, Aruba, Australia, Bahamas, Belgium, Canada, Cayman Islands, China, Costa Rica, Cyprus, Denmark, Finland, France, Germany, Greece, Greenland, Hong Kong, Iceland, India, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Netherlands, New Zealand, Norway, Puerto Rico, Sweden, Switzerland, United Kingdom, United States, Vatican City, British Virgin Islands and US Virgin Islands.

Shipping Methods to Canada are:
UPS Standard to Canada: 4-6 business days in transit
UPS Worldwide Express: 2-3 business days in transit (where available)
UPS Worldwide Expedited: 2-6 business days in transit
USPS Priority Mail International: 6-10 business days in transit

Shipping Methods to all other countries and territories are:
UPS Worldwide Express: 2-3 business days in transit (where available)
UPS Worldwide Expedited: 2-6 business days in transit
USPS Priority Mail International: 6-10 business days in transit

            For Shipping Within the United States, there are different shipping methods available. If for any reason, your shipping cost was incorrect, we will contact you before making any charges that were different from your order confirmation. We will NOT charge a larger amount without your permission. International customers are responsible for ALL shipping charges, including any additional customs and duty fees their country or territory charges. The processing and shipping of international orders may take longer than expected. Shipping times may vary for many reasons, including product availability, border issues, and whether all of the information which you have provided during the check out process verifies with our merchant services. You can order online or by phone: 847-427-8951, or contact us by email: international@opticsale.com.

Sales Tax

            Sales tax will only be charged if your shipping address is in the state of Illinois.

If your order will be shipped to any location in the state of Illinois your order will automatically calculate sales tax at the end or your check out process. If your shipping address is in any other state you WILL NOT be charged sales tax.
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 Phone Calls

            All orders placed over the phone with OpticSale will be subject to the same policies.

Furthermore OpticSale, Inc. reserves the right to monitor and or record any phone call at their discretion.

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Returns & Exchanges

            If you are not 100% satisfied with your purchase you can return it back to us for a refund or exchange.

-Refund: You must obtain an RMA number within 5 business days of receiving your original purchase. You can do this by calling our toll free number or by e-mailing us at returns@opticsale.com. Your return shipment has to be post marked no later then 5 business days after you have obtained an RMA number, and the RMA number must be on the box.

-Exchanges: Your must obtain an RMA number within 30 days of receiving your original purchase. You can do this by calling our toll free number or by e-mailing us at exchanges@opticsale.com. Your return shipment has to be post marked no later then 5 business days after your have obtained an RMA number, and the RMA number must be on the box.

-Software cannot be returned for credit card refund, or store credit. Software can only be exchanged for the same product, if it arrived defective.

-In addition, no refunds can be issued on shipping charges, optional batteries, gift wrapping, gift cards, or product testing services (unless the tested product arrived defective).

-Cross-Shipping: This is an option that we offer for those people that have received an item with which they are not 100% satisfied with, would like to exchange it, but they are in a time crunch. We can offer this to you given that you will agree with the following conditions: You are exchanging your product for a product that is in stock. The new product is of same or greater value. You agree to be charged for the new product first. You agree to pay for all the shipping charges of your return, and the rush shipping charges of your exchange. The RMA number for the cross shipping option can only be obtained over the phone.

-All returns are subjected to a 15% restocking fee. All returns must be sent back with all original materials that your package came with, NO exceptions.

-All exchanges will not have a restocking fee if they are sent back with all original material that your package came with and you exchange it for an item of same or greater value, or for store credit.

-Any item with a Mail-In Rebate that you have applied for, and mailed out can only be exchanged for that exact item, and is 100% non-refundable. Please make certain that you wish to keep the item before sending out your rebate form.

-Shipping cost can not be refunded.

-If you chose the cross-shipping option you will be credited the cost of your original purchase less shipping, if applicable, at the time when we receive your package and it is processed.

-All returns and exchanges normally take from 2-4 weeks processing time after we have received your package.

-It normally takes between 2-5 business days for a credit to be posted to your account.

-If anything is received back without an RMA # but still within 30 days, it will automatically be given "OpticSale Store Credit" that can be applied at any time in our store.

-If you wish to make an RMA and do not know at the time what you wish to exchange, then we will give you "OpticSale Store Credit" that you can use at any time in our store.

-If this is an exchange for an item of greater cost then after your exchange will be processed and we ship the new item, we will post the difference to your credit card, or PayPal account.

-If your package was damaged in shipping you must contact us within 48 hours of delivery (or sooner if possible), so we can claim this to UPS and get a new package out to you ASAP! We do understand that if an item arrives damaged this is not your fault and we will reship your new package free of charge.

-Any arrangements for an exception of the RMA policy must be made prior to OpticSale.com shipping your order. There will be NO exceptions after your order is shipped.

-If a shipment is refused for any reason by the customer, a refund can only be given as "OpticSale Store Credit".

-If an exchange is made for an item under $30.00 you will be charged $6.99 for shipping. Additional shipping fees will also be charged for items that need to be reshipped due to the error of the customer - such as accidental package refusal by the customer who still wants the item.

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Item Representation

            Any statements, images or descriptions offered through OpticSale, Inc. are provided courtesy of the respective manufacturer. Although we do our best to guarantee product accuracy OpticSale, Inc. is not responsible for any claims, statements, or inferences made in these descriptions. Consequently, all technical or compatibility matters should be addressed to their appropriate manufacturer. The information provided is a complementary service to you, the customer.
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Product Testing

            The products listed are brand new and tested to meet quality control by their respected manufacturers.
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*All of the policies listed here are for our online store only (www.opticsale.com).

For any eBay sales please visit the eBay item for the policy.